Ascend BPO Services are medical billing experts. Healthcare providers who keep medical insurance billing in-house express the most concerns about the process. Here is a rudimentary outline of our basic routine:

• We review your current procedures and provide you with a ‘state of the practice’ report
• We set up the lines of communication by establishing a billing hotline and email address
• We assign your practice to a highly skilled Ascend BPO Services account manager
• We evaluate your intake forms to determine the need for revisions
• We establish insurance eligibility where there are questions of coverage
• We examine each claim to confirm that all pertinent fields are complete and accurate
• We ensure that proper codes are entered for diagnoses and procedures
• We match patient visits to bills to identify potentially missing charges
• We arrange for insurance authorizations and maintain a database of requirements
• We investigate claim denials and rejections for resubmittal
• We communicate with carriers and insist on proper reimbursement
• We pursue all claims regardless of size to reduce bad debt
• We scrutinize EOBs for accuracy and post them daily
• We address needs for further information with patients and your staff
• We act as your satellite office and minimize outstanding balances
• We consistently supply you with detailed progress reports and issues
• We maintain our own internal audit system to check our work on your behalf

Our Contact Center
Our Interactive & Intelligent Contact Center applications bring together interaction processes and
client service best practices. Access a large range of capabilities to deliver an excellent customer experience.

Reporting and Analytics
Knowledge Management
Quality Monitoring and Reporting
Workforce Management (WFM)
Strategic Planning
Real-Time Speech Analytics
Outbound Dialing
Satisfaction Surveys
Unified Communications
Business Process Automation

ITES and BPO
Our BPO offerings are further enabled by the Ascend BPO / ITES Process Framework for Billing based
practices. Organized by process areas, this framework helps our clients in their approach to transformation,
saving time and costs.